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Payment & Delivery Policy
Last updated: 26/07/2026
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1. Accepted payment methods
We accept the following payment methods at checkout:
Payment is taken in full at the time of order for over-the-counter items. For prescription items requiring pharmacist review, payment may be authorised at checkout and captured once your order is approved, so you’re not charged for something we can’t dispense.
2. Pricing & currency
Prices are shown in [GBP / EUR based on delivery country] and include VAT where applicable. We reserve the right to correct pricing errors; if an item was listed at an incorrect price, we’ll contact you before dispatching at the corrected price.
3. Order review & dispatch
Orders that don’t require a prescription review are typically dispatched the same or next working day. Orders that do require a pharmacist review may take longer if we need to contact you for more information — we’ll email you if that happens rather than silently delaying your order.
4. Delivery options & rates
| Destination | Service | Estimated time | Cost |
|---|---|---|---|
| United Kingdom | Standard tracked | 1–2 working days | £[3.99] |
| United Kingdom | Next-day (order before 3pm) | Next working day | £[5.99] |
| Ireland | Standard tracked | 2–4 working days | €[6.99] |
| Germany, France, Netherlands, Belgium | Standard tracked | 3–5 working days | €[7.99] |
| Spain, Italy, Austria | Standard tracked | 4–6 working days | €[8.99] |
| Sweden, Denmark, Finland | Standard tracked | 4–7 working days | €[9.99] |
Orders over [£/€40] qualify for free standard delivery within the UK. Exact rates and cut-off times for each country are confirmed at checkout.
5. Tracking your order
You’ll receive a dispatch email with a tracking link as soon as your order leaves our dispensary. All medicine deliveries require a tracked service — we don’t offer untracked shipping for regulatory reasons.
6. Missed or delayed deliveries
If a delivery is significantly later than the estimate above, contact us at sales@onlinemedeurope.co.uk with your order number and we’ll investigate with the courier. If an item is confirmed lost in transit, we’ll send a replacement or refund at no extra cost.
7. Delivery restrictions
Some medicines can’t be shipped to certain countries due to local licensing rules, and some controlled items require a signature on delivery or ID verification. Where this applies to an item in your basket, we’ll flag it before you check out.